Houston, we have a problem!

Major Tom, to Ground Control...

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Remote Assistance with Windows and Macs and even newer cellphones & tablest is easy and free.  I currently use the Professional SplashTop SOS.

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I also work with Google Remote Desktop, TeamViewer, Zoho, LogMeIn, GoToMyPC or Windows Remote Desktop Connection if that's more convenient for you.

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For personal use, Google Remote Desktop is free.  I'm happy to help you set that up your home-to-office connection.